POLICIES / VERSION 2026-10-25
Project terms & cancellation
1. An individual order comes first
These terms apply together with a completed project schedule identifying the legal seller, client and authorised signatory, deliverables, exclusions, acceptance tests, delivery method, dates, revisions, price, currency, applicable taxes and operating costs. A project begins only after the parties agree that schedule in writing. A brand name alone is not a substitute for the seller identity required by law. There is no obligation to pay merely for viewing, filling or printing this form.
2. Scope, delivery and changes
Only agreed deliverables are included. The client supplies accurate instructions, lawful source assets and necessary access. Changes to scope, integrations, content or deadlines require written agreement on their effect on price and timing. Delivery and review periods are stated in the schedule. Report failures against the agreed acceptance criteria so they can be reviewed and corrected. Silence does not waive statutory rights, and a defect or non-conformity is not automatically treated as a paid change request.
3. AI disclosure and intellectual property
Work may be partly or fully created using AI, including OpenAI, Google Gemini and Anthropic Claude. AI output can contain errors, resemble other output and may not qualify for exclusive copyright protection. We do not promise exclusive ownership of raw AI output. Subject to full payment, the rights we can lawfully grant in agreed bespoke deliverables pass as described in the schedule. Existing tools, open-source code, third-party assets, fonts and model services retain their applicable licences. We identify material licence or usage restrictions relevant to the delivery. You warrant that supplied materials and instructions may lawfully be used for the project. Publication of your confidential work or logo as a portfolio example requires separate permission.
4. Privacy and confidential information
The Privacy Notice is part of the information supplied with your order. Relevant material may be processed by the named AI, hosting, email, administration and payment providers described there. Confidentiality and data minimisation remain necessary. Do not supply sensitive or third-party personal data without an agreed processing scope and any required data-processing/transfer agreements. The AI acknowledgement confirms the production method; it is not a waiver of privacy rights or permission for unrelated disclosure.
5. Price and payment after completion
The schedule must state the total price, currency and tax treatment, not merely an hourly guess. Unless that schedule expressly agrees otherwise, payment is requested after the agreed work is completed and delivered for acceptance. A PayPal goods/services invoice or verified payment link may then be provided. No payment is collected by this website. Marketplace work must remain within the platform's contract and payment rules; these terms do not authorise evading those rules. Domain renewals, hosting, model usage and external subscriptions are included only if expressly priced. No card details or PayPal password should be emailed to us.
6. Israeli consumer cancellation rights
Where Israel's Consumer Protection Law applies to a remote consumer transaction, the general cancellation period is 14 days from the legally relevant date. For services it is generally measured from the agreement or receipt of the required transaction document, whichever is later. For a non-continuous service, the statutory right is subject to notice at least two non-rest days before the scheduled service. Continuous services have different rules and proportionate payment for service already provided may apply.
A qualifying person with a disability, a consumer aged 65 or above, or a qualifying new immigrant may have four months, rather than 14 days, where the transaction included a conversation, including electronic communication, and the statutory conditions are met. We do not impose a general 60-day limit. Do not send medical records with a cancellation request; any legally permitted proof request will be limited to what is necessary.
The law includes specific exclusions, including certain goods made especially for the consumer following the transaction and certain computer information. Whether an exclusion applies depends on the actual transaction and law. Calling a website, design or programming service “custom-made” does not, by itself, remove every cancellation, defect or non-performance remedy. No blanket “custom work is never refundable” rule applies under these terms.
Where cancellation fees are legally permitted, they will not exceed the lower of 5% of the transaction price or NIS 100, subject to the applicable legal rules. Defect, non-conformity, late/non-delivery or other breach may require cancellation without such a fee. Refunds are made within the applicable statutory deadline, generally 14 days for a qualifying Israeli remote-sale cancellation. Mandatory rights override inconsistent schedule terms.
7. EEA consumer withdrawal and early work
Where mandatory EEA consumer distance-contract rules apply, a service consumer normally has 14 days from conclusion to withdraw. Starting work early requires a separate express request. Where lawful, withdrawal after such a request may require payment proportionate to the service actually supplied. Loss of the service withdrawal right on full performance requires the applicable prior express consent and acknowledgement. Beginning work alone does not automatically remove the right.
Non-tangible digital content has separate express-consent and acknowledgement rules, which must be addressed specifically if that is the transaction. Personalised-goods exceptions do not automatically apply to all digital services. If no valid early-start request is given, work should be scheduled after the applicable period. Business-to-business orders may have different contractual cancellation terms, subject to mandatory law.
8. How to cancel
Send an unambiguous cancellation notice to dev@viridlabs.de or by post to ViridLabs, 28 Derech Abba Hillel, Ramat Gan 5253202, Israel. You may use any additional cancellation channel required by applicable law and disclosed in your completed order. Include your name, order reference and contact details. No special wording, signature or use of our form is required to exercise a statutory cancellation right. We will confirm receipt and explain the applicable settlement. Contact details required for the legal seller must be completed before contracting.
9. Reliability, remedies and support
Software and AI output need testing in the intended environment. Hosting, maintenance, response times, backups and ongoing support apply only as stated in the schedule. No search ranking, revenue, error-free AI answer or uninterrupted third-party service is guaranteed. These statements do not exclude liability or remedies that cannot lawfully be excluded. Any project-specific liability allocation must be expressly agreed and remain subject to mandatory consumer and privacy law.
10. Governing law and evidence
Israeli law governs the agreement to the extent permitted, without depriving a consumer of mandatory protections or available courts in their place of residence. An individual agreement records the exact policy version and project schedule. Each party should retain an identical dated copy. Preparing a document on this site is not proof that a contract was received, signed or accepted. We confirm receipt and agreement separately in writing.